Privacy Policy

1. Information we collect

Depending on your booking and the property’s requirements, we may collect:

• Your name, contact details and booking information.
• IC or passport numbers.
• Security registration details, including main guest names, driver names where required, car models and vehicle registration numbers.
• Payment confirmations, transaction references and information needed to arrange refunds.
• Information you provide when contacting us.
• Basic technical information, such as your IP address and browser information, when you use our website.

We receive this information directly from you, from someone making a booking on your behalf, or from service providers involved in your booking or payment.

If you provide another person’s information, please ensure you have their permission and let them know about this policy.

2. How we use your information

We use personal information to:

• Process and manage bookings, payments and refunds.
• Arrange check-in, property access and security registration.
• Communicate with you about your booking and respond to enquiries.
• Maintain records, prevent fraud and meet applicable legal requirements.
• Operate, secure and improve our website and services.

Information required for bookings or security registration is necessary to provide the relevant service. If you do not provide it, we may be unable to confirm your booking or arrange access to the property.

3. When we share information

We share information only where reasonably necessary with:

• Authorised staff and people managing or servicing your booked property.
• Building management and security personnel for guest and vehicle registration.
• Payment gateways, banks and providers supporting our website, communications and bookings.
• Authorities or professional advisers where required by law or necessary to handle disputes or protect legal rights.

We do not sell or rent your personal information.

Online payments are handled through the payment gateway used at checkout. Its privacy policy also applies to information it collects.

4. Cookies and service providers

Our website may use cookies to support essential functions and remember preferences. You can manage cookies through your browser, although disabling them may affect some website features.

If our service providers process personal information outside Malaysia, we will take steps to meet applicable Malaysian data protection requirements.

5. Security and retention

We take reasonable measures to protect personal information against loss, misuse and unauthorised access or disclosure.

We keep information only for as long as needed for bookings, security registration, business records, legal obligations and resolving disputes. We then securely delete or anonymise it.

6. Your choices and rights

Subject to applicable law, you may request access to or correction of your personal information, withdraw consent, or ask us to limit its use. You may also request transfer of your data to another data controller where the right to data portability applies.

Some information may need to be retained for legal or recordkeeping purposes. Withdrawing consent for information needed to fulfil a booking may affect our ability to provide the service.

If we send promotional messages, you may opt out at any time. Booking and service messages may still be sent.

7. Changes and contact

We may update this policy as our services develop. The latest version and its updated date will appear on this page. Where required, we will provide additional notice or obtain consent.

For privacy questions or requests, please contact: